PRIVACY POLICY

Effective Date: 14-Oct-2026
Last Updated: 14-Oct-2026

1. Introduction

MADE EASY Education Private Limited (“MADE EASY”, “we”, “us” or “our”) respects the privacy of students, parents/guardians, prospective students, website visitors, app users and other individuals who interact with our educational services, websites, mobile applications, learning platforms, examination systems, counselling services, test series and related offerings.

This Privacy Policy explains what Personal Data we may collect, the purposes for which we may process it, how it may be shared, the measures we use to protect it, how long it may be retained, and the choices and rights available to individuals, subject to applicable law.

This Policy should be read together with the applicable Terms & Conditions, course-specific terms, examination instructions, consent notices and other notices presented at the time of using a particular MADE EASY service.

2. Scope

This Policy applies to Personal Data processed by MADE EASY in connection with its websites, mobile applications, learning platforms, online and offline courses, test series, scholarship tests, examinations, counselling, student support, marketing and communication activities, and other educational or institutional services.

Specific services may provide additional privacy notices or collection notices where particular categories of information or processing are involved.

3. About MADE EASY

MADE EASY is an educational organisation providing academic and examination-preparation services. For applicable data-protection purposes, MADE EASY may act as a Data Fiduciary or in another applicable role depending on the nature of the processing and the service involved.

Data Protection / Grievance Contact: +91-9021300500
Email:infodelhi@madeeasy.in
Registered/Corporate Address: 44-A/1, Kalu Sarai, Near Hauz Khas Metro Station, New Delhi - 110016

4. Personal Data We May Collect

Depending on the service used, we may collect the following categories of Personal Data:

  • Identity and registration information, such as name, date of birth/age where relevant, photograph, username and account details.
  • Contact information, such as mobile number, email address, postal address and other communication details.
  • Academic and educational information, such as college/institution, branch/stream, year of study, qualification, academic records and information voluntarily provided for academic services.
  • Course and enrolment information, including course, batch, centre, programme, attendance, admission status, scholarship information and course participation.
  • Examination and assessment information, including registrations, test attempts, answers, scores, marks, ranks, percentile, results, qualification/selection status, scholarship-test outcomes and related records.
  • Payment and transaction information, including transaction identifiers, invoices, payment status, refund information and limited payment-related details received from payment service providers. Full card or banking credentials are generally processed by the relevant payment provider rather than stored by MADE EASY unless expressly stated.
  • Device, technical and network information, including IP address, browser type, device information, operating system, application version, login information, network information, approximate location where technically relevant, and security/audit logs.
  • Usage information, such as pages/screens viewed, course access, learning activity, test activity, clicks, session information and interaction with our digital services.
  • Communications and support information, including emails, calls, chats, tickets, feedback, complaints, survey responses and other communications with MADE EASY.
  • Information submitted in reviews, testimonials, forums, contests, surveys, promotions or other voluntary activities.
  • Verification information, including photographs, identity documents or other documents where required for admission, examination, scholarship, fraud prevention, age/identity verification or other legitimate purposes.
  • Information received from authorised representatives, institutions, examination bodies, service providers or other lawful sources.

5. Information We Collect Through Cookies and Similar Technologies

Our websites and applications may use cookies, SDKs, pixels, tags, logs and similar technologies to maintain sessions, remember preferences, support security, understand usage, measure performance, analyse trends and improve our services. Some third-party service providers may place or access similar technologies on our digital services for analytics, security, communications, payment processing or other functions. Availability and control of cookies may depend on the browser, device and applicable service. Where a particular technology requires user choice or consent under applicable law, appropriate mechanisms may be provided.

6. Why We Collect and Process Personal Data

We may process Personal Data, subject to applicable law and the relevant service, for purposes including:

  • Creating and administering user accounts and profiles.
  • Providing courses, classes, study material, tests, examinations, counselling, support and other requested services.
  • Processing admissions, enrolments, scholarships, registrations and payments.
  • Conducting examinations, assessments, proctored tests and maintaining academic records.
  • Providing results, ranks, scores, certificates, attendance and other academic information.
  • Communicating important service, academic, examination, payment, security and administrative information.
  • Responding to enquiries, complaints, support requests and feedback.
  • Preventing, detecting and investigating fraud, piracy, account sharing, malpractice, unauthorised access and other misuse.
  • Maintaining the security, integrity and reliability of our platforms and systems.
  • Improving courses, products, technology, user experience and operational processes.
  • Conducting aggregated or de-identified analysis, research, reporting, business intelligence and service improvement.
  • Sending promotional or marketing communications where permitted and, where required, with appropriate consent or user choice.
  • Publishing or recognising student achievements, results and success stories in accordance with Section 17.
  • Complying with applicable legal, regulatory, accounting, tax, audit and governmental requirements.
  • Establishing, exercising or defending legal rights and addressing disputes, claims and investigations.

7. Mandatory and Optional Information

Certain information may be necessary to register for, purchase, access or participate in a particular service. If required information is not provided, MADE EASY may be unable to provide the relevant service or may be unable to complete a particular transaction, registration or examination. Where information is optional, the relevant form or interface may indicate that it is optional. Users are responsible for providing information that is accurate and reasonably up to date.

8. User Accounts and Account Security

Users are responsible for maintaining the confidentiality of their login credentials and for using their accounts in accordance with applicable Terms & Conditions. Accounts, course access and credentials are intended for the authorised user and may not be shared, transferred, sold or otherwise made available to another person except where expressly permitted. Users should promptly notify MADE EASY if they suspect unauthorised access, credential compromise or other security incidents relating to their account.

9. Examination, Proctoring and Anti-Piracy

Where an examination, online proctored test, assessment or other service requires additional monitoring or verification, MADE EASY may process relevant information necessary for examination integrity and security, as disclosed for that service. Depending on the examination or service, this may include device, browser, IP/network, login/session, camera, microphone, screen, identity/verification, location or other technical information where actually collected and lawfully required. MADE EASY may also process technical and usage information to detect and prevent unauthorised access, account sharing, content copying, piracy, malpractice, suspicious activity, circumvention of security controls and other misuse of its services.

10. User Communications, Reviews, Forums and User-Generated Content

When users contact MADE EASY through email, telephone, WhatsApp, chat, support tickets, feedback forms or other channels, we may retain relevant records to respond to enquiries, provide support, resolve complaints, maintain service history and improve our services. If users voluntarily submit reviews, comments, photographs, testimonials, files or other content in a public or community-facing area, that content may be visible to other users or the public depending on the relevant feature. Users should avoid voluntarily publishing unnecessary personal or sensitive information in such areas. MADE EASY may moderate, remove or restrict user-generated content that violates applicable law, platform rules or our Terms & Conditions.

11. Payment Information

Payments may be processed through third-party payment gateways, banks, financial institutions, EMI/financing providers or other payment service providers. We may receive transaction-related information necessary to confirm and administer the payment, admission, refund or reconciliation. Users should review the privacy terms of the relevant payment or financing provider where applicable.

12. Sharing and Disclosure of Personal Data

MADE EASY may share or disclose Personal Data only for lawful and relevant purposes, including:

  • Service providers and vendors supporting hosting, cloud infrastructure, communications, CRM, analytics, examination, proctoring, payment, customer support, content delivery, security and other operational functions.
  • Payment gateways, banks, financing/EMI providers and related service providers for processing transactions.
  • Examination bodies, educational institutions or other authorised entities where required for a particular academic or examination service.
  • Government authorities, regulators, courts, law-enforcement agencies or other persons where disclosure is required or permitted by applicable law or lawful process.
  • Professional advisers, auditors, insurers and consultants where reasonably necessary for legitimate institutional, legal, financial or compliance purposes.
  • Relevant parties in connection with fraud, security incidents, investigations, disputes or enforcement of our rights and Terms & Conditions.
  • An acquiring, successor or other relevant entity in connection with a merger, acquisition, restructuring, sale or transfer of all or part of the business or assets, subject to applicable law and appropriate safeguards.

We do not ordinarily sell Personal Data to third-party marketers. Aggregated, anonymised or de-identified information that does not identify an individual may be used or shared for analytics, research, reporting, business intelligence, service improvement or other lawful purposes.

13. Data Processors and Service Providers

MADE EASY may engage third-party service providers to process Personal Data on its behalf. Depending on the service, such providers may include cloud-hosting companies, payment providers, CRM and communication platforms, analytics providers, examination/proctoring platforms, content-delivery providers, customer-support providers, security providers and other technology or operational vendors. MADE EASY expects relevant service providers to process Personal Data only for authorised purposes and to maintain appropriate confidentiality and security safeguards, subject to applicable contractual and legal requirements.

14. Data Security

MADE EASY uses reasonable administrative, technical, physical and organisational safeguards intended to protect Personal Data against unauthorised access, alteration, disclosure, loss, misuse or destruction. Security measures may include access controls, authentication, encryption or equivalent safeguards where appropriate, logging and monitoring, secure infrastructure, vulnerability management, backup and recovery measures, vendor controls and other measures appropriate to the nature of the information and processing. No information system or transmission over the internet can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, absolute security cannot be guaranteed.

15. Data Retention, Archival and Deletion

MADE EASY may retain Personal Data for as long as reasonably necessary for providing services, maintaining student and academic records, conducting examinations, processing payments, providing support, preventing fraud and piracy, maintaining security, resolving disputes, protecting legal rights, complying with legal or regulatory requirements, and other lawful institutional or operational purposes. Different categories of information may have different retention periods. Course completion, withdrawal, account closure or discontinuation of a service does not automatically require immediate deletion where continued retention is reasonably necessary or permitted by law. Records that may be retained, where applicable, include:

  • Admission, registration and enrolment records.
  • Course, batch, attendance and academic participation records.
  • Examination, assessment, test attempts, marks, scores, ranks and results.
  • Scholarship, award, selection and achievement records.
  • Payment, invoice, transaction, refund, tax and accounting records.
  • Communication, support, complaint and service records.
  • Records relating to suspected malpractice, fraud, piracy, unauthorised access or other security incidents.
  • Consent, preferences and communication-choice records.
  • Security, authentication, access and audit logs.
  • Legal, regulatory, audit and compliance records.
  • Student achievement, success-story and institutional-recognition records.

Where Personal Data is no longer required and there is no lawful or legitimate reason to retain it, MADE EASY may take reasonable steps to delete, anonymise or de-identify it, subject to applicable law, operational constraints and backup/archival cycles. Backups and disaster-recovery systems may retain information for a reasonable period before scheduled overwriting or deletion. Anonymised or de-identified information may continue to be used for lawful statistical, analytical, research, academic or business purposes.

16. Children and Minor Users

Where a service is intended to be accessed by or involves individuals who are children under applicable law, MADE EASY will apply safeguards and consent/authorisation mechanisms required by applicable law. Where verifiable consent of a parent or lawful guardian is required, MADE EASY may seek such consent before processing the relevant Personal Data. MADE EASY may also apply age or identity verification measures where reasonably necessary for compliance, safety or service integrity.

17. Student Results, Ranks, Achievements and Promotional Use

MADE EASY may collect, verify, maintain and process information relating to a student’s academic performance, examination participation, test scores, marks, ranks, percentile, scholarship awards, selections, qualifications, achievements, certificates, testimonials and other educational outcomes arising from or associated with MADE EASY courses, programmes, test series, scholarship tests, examinations, study material, counselling, academic support or other educational services. Subject to applicable law and any consent, permission or other requirement that may apply, MADE EASY may use or publish relevant student achievement information for legitimate institutional, academic, informational, recognition and promotional purposes, including:

  • Publishing examination results, merit lists, rank lists, scholarship lists and achievement lists.
  • Recognising and celebrating student achievements and academic outcomes.
  • Displaying information on MADE EASY websites, applications, social media, official digital channels and other institutional platforms.
  • Using photographs, names, course/batch information, examination name/year, rank, score, percentile, selection/qualification status, scholarship or award details and testimonials in brochures, prospectuses, advertisements, success stories, case studies, institutional reports and promotional campaigns, where lawfully permitted.
  • Communicating educational outcomes to prospective students, parents/guardians, institutions and other relevant stakeholders.
  • Maintaining institutional archives, historical records, alumni records and records of academic achievements.
  • Verifying achievements through publicly available examination results or information provided by the student or an authorised representative.

A student’s achievement may occur during the period of enrolment or after completion of a MADE EASY programme. Where a subsequent rank, selection, qualification, award or other achievement is reasonably associated with the student’s participation in a MADE EASY course, test series, study material, counselling, academic support or other educational service, MADE EASY may, subject to applicable law and any required consent or permission, maintain the relevant information as part of its institutional or alumni records and use it for lawful recognition, historical, academic, informational or promotional purposes. Completion, withdrawal, expiry or discontinuation of a course or service does not, by itself, require MADE EASY to immediately delete lawfully retained academic achievement records. MADE EASY will take reasonable steps to avoid knowingly publishing inaccurate or misleading achievement information.

18. Marketing and Service Communications

MADE EASY may send service-related communications necessary for admissions, enrolment, payments, examinations, results, academic support, security, account administration, course delivery and other requested services. MADE EASY may also send information about courses, programmes, test series, scholarships, events, educational offerings or other promotions where permitted by applicable law and, where required, based on appropriate consent or user choice. Where applicable, users may opt out of non-essential promotional communications through the available unsubscribe, preference or contact mechanism. Opting out of promotional communications does not necessarily stop essential service or transactional communications.

19. Data Principal Rights and Choices

Subject to applicable law and any conditions or limitations prescribed by law, individuals may have rights relating to their Personal Data, including rights to obtain information about processing, request correction or updating of inaccurate information, withdraw consent where processing is based on consent, request erasure where applicable, and exercise other rights available under applicable law. Requests may be made through the Data Protection/Grievance Contact identified in this Policy. MADE EASY may require reasonable information to verify the identity of the requester and may apply lawful exceptions or limitations.

20. Consent and Withdrawal

Where processing is based on consent, consent may be collected through appropriate digital, written or other mechanisms. Where legally permitted, a person may withdraw consent through the mechanism made available by MADE EASY or by contacting the relevant support or grievance channel. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal and may not require MADE EASY to stop processing where another lawful basis or legal requirement permits or requires continued processing.

21. Data Breach and Security Incidents

MADE EASY maintains processes intended to identify, assess, manage and respond to Personal Data security incidents. Where an incident occurs, MADE EASY may take steps to contain and investigate it, mitigate potential harm, preserve evidence, implement corrective measures and provide notifications to affected persons and/or authorities where required by applicable law.

22. Third-Party Websites, Applications and Services

Our platforms may contain links, integrations or references to third-party websites, applications, payment services, social-media platforms or other services. Their privacy practices are governed by their own policies and terms. MADE EASY is not responsible for the privacy practices of independent third parties and encourages users to review the applicable privacy notices before providing Personal Data.

23. International or Cross-Border Processing

Certain service providers or technology infrastructure used by MADE EASY may process or store information in locations outside the user’s state or country. Any such processing will be undertaken subject to applicable law and relevant contractual, technical and organisational safeguards.

24. Changes to This Privacy Policy

MADE EASY may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements, business processes or privacy practices. The updated version will be made available through the relevant website, application or other appropriate channel. The “Last Updated” date will indicate the latest revision. Where applicable law requires additional notice or consent for a material change, MADE EASY will take the steps required by such law.

25. Grievance Redressal and Contact

For questions, requests, privacy concerns or grievances relating to this Privacy Policy or the processing of Personal Data, users may contact:

Data Protection / Grievance Contact: +91-9021300500
Email:infodelhi@madeeasy.in
Registered/Corporate Address: 44-A/1, Kalu Sarai, Near Hauz Khas Metro Station, New Delhi - 110016

MADE EASY will endeavour to address privacy-related requests and grievances in accordance with applicable law and its applicable grievance-redressal process.

26. Relationship with Terms & Conditions

This Privacy Policy should be read together with MADE EASY’s applicable Terms & Conditions, course-specific terms, examination rules and other notices. In the event of a conflict relating specifically to the processing or protection of Personal Data, the applicable privacy notice and mandatory requirements of applicable data-protection law will govern to the extent of such conflict.